Is Outsourcing your Support services worth it?

Posted on July 14, 2021 by Nikhil P Naik

So after much persuasion, you have finally decided to consider outsourcing the IT support services of your business. But you aren’t still sure if it’s worth it. Paying an IT company to manage your IT support services doesn’t seem right to you. You imagine what you could achieve if you invest the money into those urgent expenses in your business. It’ll go a long way. It might even be what you need to take your business to the next level and not pay a company to handle your IT support services.

Making the decision

As a business owner, it is ok for you to scrutinize every move you make. It is ok to think certain things aren’t right for your business regardless of if Amazon and other top-tier companies are adopting it. But, unfortunately, your IT support is not one of those things you want to be affected by your indecisiveness. Your IT support—being the engine of your business—needs optimum attention and professional supervision, which can be gotten by outsourcing it to a professional IT support provider.

Suppose you are still harboring doubt regarding the benefits of outsourcing your IT support services. Or, if you aren’t sure if making such a move is worth it, we have highlighted a few reasons to help you understand why outsourcing your IT support services is beneficial to your business’s growth.

Outsourcing Service
What is IT support Services?

Businesses nowadays operate using different types of information technology. It is the job of an IT support provider to help manage this technology which is key to a business’s operations. These professionals also solve technical issues, manage networks, users, services, including devices that play a vital role in the smooth running of a business.

Benefits of Outsourcing IT Support Services

1. Cut labor costs

If you think outsourcing your IT support services is the best way to lose money, you need to think again. Outsourcing your IT support services to a professional IT service provider will eliminate the need to train and maintain a large in-house IT department. This move can cost your business a lot of money.

So, rather than invest your time, money, and effort in searching for employees who are experts in security technologies, networking, hardware, and software, etc., you should contact an IT provider. They are affordable—compared to their counterparts—and they often guarantee a good job.

2. Reduces anxiety

With your typical Inhouse-IT department, the fear of experiencing a system failure or disrupted services is always there.  And when these issues come up, you cannot completely count on your staff to rectify the issue promptly and get business operations up and running. Outsourcing your IT support services would put such worries to rest. 

Are you scared about losing important business data? Or are you scared of having your business offline due to a system breach? A professional IT support provider would work tirelessly to ensure that you, your business, or your employees don’t experience such an unpleasant situation. They’ll act as a guardian to your company’s IT support, watching over it while ensuring that it operates optimally

3. Reduces IT costs

With the help of an IT provider, you don’t need to draft a budget to install expensive IT infrastructures like routers, firewalls, servers, network setup, physical plants, etc. A professional IT provider has all the necessary IT infrastructures at their disposal. In addition, they are often keen on bolstering their software and hardware components by keeping close tabs on updates.

Outsourcing your IT support services to these professionals converts fixed IT costs into variable costs and allows you to budget appropriately. In a nutshell, you’ll only have to pay for what you use, which can result in a huge cost reduction compared to if you decide to purchase these infrastructures.

4. Help prevent threats

Multiple businesses worldwide have lost millions or even crumbled due to malicious cyber-attacks, such as ransomware, phishing, worm attacks, SQL injection, etc. Just recently, a prominent petroleum company in the U.S paid a ransom of nearly $5 million after their network was breached by hackers who used a compromised password to execute their vice.

In light of the growing number of cyber-attacks, it is important that you adopt a proactive measure to ensure that your business doesn’t fall prey to these marauding criminals. And one of the best ways to be sure of that is by outsourcing your IT support to a professional IT provider.

IT service providers have the necessary firewalls, antivirus software, including other protective tools to fortify your data and systems from breaches. In addition, they have the experience and skills to quickly detect a breach and halt it before any significant damage is done. These professionals often carry out analyses to spot loopholes and areas that may be prone to cyber-attacks.

 5. Help you stay focused.

Running a business is not child’s play. Now, imagine running a business and dealing with complicated IT-related issues. Such distractions could be unhealthy for your business. Rather than have your staff spend valuable time figuring out how a new business intelligence software works, or the reason behind a network problem, you could have a professional IT service provider handle such aspects of your business. Doing so will give you and your employees enough time to focus on the core of your business.

6.  It gives your business an edge.

One factor that distinguishes a well-established business from a startup is how they handle their IT support services. A company that cannot properly manage its IT infrastructure would definitely find it hard to compete with one that boasts of quality IT infrastructure managed by an experienced IT service provider.

About Nikhil P Naik

Nikhil Naik has a Master's Degree in Information Systems, and is currently working as a Senior Software Engineer at Discover. He also loves playing cricket, listening to music and travelling. Twitter Handle - @buzz_nikhil.

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