Business Operations You Should Be Prioritizing During the Pandemic

Posted on November 13, 2020 by Nikhil P Naik

The Coronavirus pandemic has changed a lot in the months since it started, both for businesses and their customers alike. Companies now need to pay special attention to certain aspects of their operation if they want to survive, and priorities have shifted significantly in some areas. It’s important to understand how this affects you and what you should be doing to adapt to the situation better. In some cases, the changes that you’ll need to implement are not even that significant – you’ll just need to shift your priorities to pay more attention to the critical areas.

Pandemic business

Customer Support

People are shopping remotely and using remote services more than ever during these times. At the same time, everyone is on edge, and some are worse at hiding their frustration than others. This means that customer support needs to be one of your top priorities right now, and you need to be careful about how you approach each interaction. If you find yourself struggling with the increased workload, you should look into outsourcing this to a third party that can handle it more competently than your in-house services. The same also applies on the inside – make sure that your IT operations are in top order to avoid frustrating your employees, ideally by hiring a contractor like Stronghold Services Corporation with enough experience in the field.

Delivery and Logistics

The increase in remote shopping also means that customers will be paying more attention to their deliveries, and especially to problems in this regard. If your business is involved with deliveries in any capacity, you’ll want to make absolutely sure that they are handled properly and that all complaints are taken into consideration. If you’re unsatisfied with your logistics partner, you should explore the market – you’ll find that there has been a boom in this sector due to the pandemic, and you will likely have more options to pick from than ever before.

Recruitment and Onboarding

Hiring new people has also become a complicated process, whether you have shifted to remote work or not. There is a lot more ground to cover in both cases now. Remote workers need extra attention with their initial setup and onboarding, while those who work on-site need to be brought up to date with your health and safety practices to prevent the spread of the disease. Both of those cases require extra attention and open more work for those who handle that in your company, so make sure that you are allocating sufficient resources to this. That’s especially true if your company has seen a significant growth in its operations since the start of the pandemic. You’ll likely be hiring people at a faster rate and they will all require extra attention.
The good news is that most of those changes are sustainable and make sense in the long run as well. Improving your operations on those fronts can have many positive effects on your operations as a whole, and it’s something you will likely consider at one point in your company’s growth or another. The important thing is that you approach those changes with an informed attitude and know why you’re doing them. If you play your cards right, your company should not be affected by the pandemic that significantly.

About Nikhil P Naik

Nikhil Naik has a Master's Degree in Information Systems, and is currently working as a Senior Software Engineer at Discover. He also loves playing cricket, listening to music and travelling. Twitter Handle - @buzz_nikhil.

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